Our Store Policies
At Purple Crow Designs, I want to give my customers the most enjoyable shopping experience, one that will keep them coming back to our store time and time again. That’s why I believe that my store policies should be fair, clear and transparent. Below you’ll find a list of all my policies. If you can’t find the information you’re looking for - please don’t hesitate to contact me today!
Returns and Refunds
Please note custom orders are final sale, otherwise;
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RETURN POLICY
If you receive your piece and it is not what you expected, returns and exchanges will be accepted within 24 hours of receiving your piece (with the exception of Beaded / Fringe Earrings - see policy below). Contact me via email and let me know what the problem with the piece is and I will endeavor to resolve the issue or give you a refund or exchange your piece for another of equal value. Proof of tracked return shipping must be received within 48 hours of my resolution email. A full refund (or exchange) will be processed once the item has been received by Purple Crow Designs. All return shipping is the purchaser’s responsibility.
If your piece is damaged during shipping, please return the entire package to the Purple Crow Designs address immediately for an exchange or refund. Contact must be within 7 days of delivery of the order and must be shipped back within 14 days of the order delivery via tracked postage. Please send the tracking number to me via email.
If your piece breaks within 10 days after delivery with the exception of it being submerged in liquid, worn while sleeping or excessively pulled on, I will be happy to exchange the piece or process a refund. Every effort has been made to ensure that the jewelry I create is strong but some care must be taken. (See Care and Handling of Handmade Jewelry section). Please return the item to the Purple Crow Designs address immediately for an exchange or refund. Contact must be within 14 days of delivery of the order and must be shipped back within 7 days of contract, via tracked postage. Please send the tracking number to me via email.
Beaded / Fringe earrings - While I do my best to create a robust product by using the strongest weaving threads I can, please be aware that beaded earring are created using a thread or monofilament line (depending on the application) and care must be taken while wearing / storing them. Please be aware that beaded earrings are naturally soft and flexible and can be bent or folded due to contact with clothing such as collars on coats, sweaters etc. Returns will not be accepted for due to folding, unless proof is given that it occurred during shipping (see below). In some cases the earrings have been stiffened prior to sale, however this is not a permanent solution to bending and will eventually wear off (please contact me for information on how to re- stiffen earrings). If your beaded earrings are damaged during shipping please return the entire package to the Purple Crow Designs address immediately for a refund. Contact must be within 7 days of delivery of the order and must be shipped back within 14 days of the order delivery via tracked postage. Please send the tracking number to me via email.
If your earrings break within 10 days after delivery with the exception of them being folded due to clothing (see above), worn while sleeping or excessively pulled on, please return the earrings to Purple Crow Designs and once received I will be happy to provide a refund.
Care and Handling of Handmade Jewellery
Your piece of wearable art has been made with care; however, handmade jewellery is inherently more delicate than something manufactured and thus requires a more delicate touch. As wire coatings and gem stones can be damaged by exposure to various chemicals including lotions, hairsprays and perfumes, please put your jewellery on last and subsequently, take it off first, do not where it to bed. Never submerge your handmade jewellery in liquids of any kind, nor use abrasive cloths or cleaners on it as it can damage your piece. Do not wear it in the shower, pool or hot tub, or at any other times it may be submerged in water. With care your piece will last you many years.